Returns/Exchanges

We understand that sometimes products may not meet your expectations, and we want to ensure your satisfaction with every purchase. That's why we offer a return policy within a 14-day window from the date of delivery. Please read the following guidelines carefully to initiate a return.

Eligibility for Returns

  1. Within 14 Days
    You must request a return within 14 days from the date of delivery. Returns requested after this period may not be accepted.

  2. Original Condition
    The product must be returned in its original, unused, and undamaged condition, including all packaging, tags, and accessories.

  3. Proof of Purchase
    You must provide your order number.

How to Initiate a Return

To begin the return process, please follow these steps:

  1. Contact Us
    Reach out to our customer support team via the contact form, and provide your order details.

  2. Return Authorization:
    Our team will review your request and issue a return label if your return is eligible. Please note, the customer is responsible for return shipping costs.

  3. Pack Your Item:
    Safely pack the product in its original packaging, including all accessories and documentation.

  4. Label Your Package:
    Clearly label the package with the provided return label.

  5. Send It Back:
    Ship the return package to the address provided.

Processing Your Return

Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria. We will then process your return within 5-7 business days. Depending on your original payment method, you will receive a refund or exchange as follows:

Refund: If you paid via credit card, or debit card, your refund will be credited to the original payment method.

Store Credit: If you prefer, we can issue a store credit for your returned item, which you can use for future purchases.